Part 3: Dealing with Challenging Situations

Activity 3.1 – Giving Effective Feedback after an Incident


This unit begins with readings related to giving effective feedback. A discussion activity will have you reflect on a specific scenario.

Readings for Reflection

Feedback Preparation and Delivery (pdf)
Nine Principles (pdf)
Content of Effective Feedback (pdf)
Feedback After an Event (pdf)

Let’s Discuss: Student Scenario

A supervisor coaches a student not to broach the subject of abuse with a particular client. During the interview, the student raises the topic of abuse to the client who abruptly runs out of the interview saying “I don’t want to see you again.” The supervisor overhears the comment. How would you deal with this situation? Please post your answers and compare your response with the reading on giving immediate feedback.

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